Posted in: Other in Atlanta | Posted: |
Job Description
As a Sr. Consultant, Technical Solutions, you will be responsible for providing integration and post-launch support to Acquirers, Issuers, Fintechs, Processors and internal Visa partners. You will be expected to handle escalated support requests, and work with other teams inside and outside Visa’s Client Support Services (CSS) organization. A Sr. Consultant, Technical Solutions is responsible for acting as a subject matter expert, a consultant, trainer and mentor to colleagues across the organization.
This is not just an “issue in, issue out” kind of job. We are looking for creative troubleshooters who want to join us in our efforts to modernize how we work and to affect change throughout the organization. We are moving from a waterfall, reactionary model to a more agile model where we proactively work with our clients to address their business needs.
The ideal candidate will be one part Business Analyst, one part Technologist, a dash of Project Manager and have serious Customer Service chops.
Essential Functions
Act as primary technical point of contact for large strategic client(s) addressing technical challenges.
Manage and troubleshoot escalated technical problems, interfacing internally with Development, Product, and/or Operations and externally with Client technical and business teams.
Be Voice of the Customer, advocating product improvements.
Provide technical implementation assistance to developers.
Perform business analytics and performance monitoring of key client(s).
Educate partners (internal and external) on how enhancements and services benefit their business.
Create, edit, and distribute client notifications and communications.
Represent TAMs to other departments (e.g., Sales, Operations, Product, and Development)
Partner with Sales to build relationships with technical/business contacts across account portfolio.
Build deep product knowledge in VROL products and services.
Commit to and deliver value as part of a Scrum team.
Commit to being part of and fostering a sense of team.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.