Posted in: Other in Atlanta | Posted: |
Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.
Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.
As part of the Exotec Product organization, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.
Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 800 ExoPeople (and counting!) around the world to help turn your ideas into a reality.
The robotics revolution is just the beginning at Exotec. Will you be part of it?
Responsibilities
Supervise and monitor our robotic systems deployed around client sites, with a focus on North America, from the Exotec Atlanta Control Center
Answer any customer inquiries regarding their installed robotic systems and respond to any support requests
Accompany clients from beginning to end of case and ensure all technical issues are resolved in a timely manner
Collaborate with the other members of the Maintenance team (direct peers, Integrator Performance Engineers, Maintenance Engineers and Maintenance Technicians) as well as the head Control Center at Exotec's France headquarters to solve complex technical issues
Report and escalate any issues
Participate in improving system reliability and customer service
Requirements
Prior experience in a technical customer service or customer support role, including comfort with handling and diffusing escalations
Some exposure to warehousing, warehouse maintenance or warehouse operations is highly desirable
High level of problem management and resolution skills
Robotic operations experience or an interest in robotic operations
Flexibility with working a rotating shift schedule, including overnight and weekend work
Benefits
Stock option plan and company performance bonus
Comprehensive medical, dental and vision coverage
Generous vacation pay and time off
Retirement savings plan (401(k))
Numerous training and development opportunities
Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.