Posted in: Other in Colorado | Posted: |
MobileServe, a leading technology platform in the realm of community engagement and volunteer management, is seeking a driven and talented Customer Success Manager to join our team. At MobileServe, our mission is to amplify the impact of organizations dedicated to positive community change. Our intuitive app streamlines the process of logging, verifying, and reporting volunteer hours, enabling our users to focus on making a difference in their communities. We're looking for a dedicated individual who can help us further our mission by providing a superior experience for our users and supporting them in their goals. If you're a problem-solver who's passionate about fostering client success and community engagement, we want to hear from you!
What You'll Do
Serve as the first point of contact for customers, responding to and resolving issues in a timely manner
Collaborate with cross-functional teams to optimize product offerings and processes
Develop and maintain relationships with key stakeholders, ensuring their success in using MobileServe
Create and implement customer success strategies and initiatives
Conduct regular check-ins with customers to assess satisfaction and address any needs or concerns
Provide product training and support to ensure customers are equipped to use our tools effectively
Curate a comprehensive resource library, enabling users to asynchronously receive effective support
Analyze user data to identify trends and opportunities for improvement
Other duties as assigned. We're a small team with big dreams and at our stage everyone has a role in everything we do.
Requirements
3+ years of experience in customer success, a related field, or education
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Proven track record of driving customer satisfaction and retention
Experience working with SaaS products is a plus
Passion for community engagement and a desire to make a positive impact
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)