Guest Relations Associate

Job Description
A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers.
Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams
Interacts with staff by leading daily emails and weekly staff breakfast
Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations
Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate  
Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift
Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
Performs other duties as required or assigned
The pay range for this position is: $17-21 / hour