Club Front Desk Agent

Job Description
Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:            
Consistently offer professional, friendly and engaging service
Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
Ensure all guests are registered prior to using the fitness facility
Ensure all guests are aware of the guidelines regarding the use of the facility
Maintain cleanliness of all types of equipment, public and service areas
Ensure guests members are aware of all programs and activities available
Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers and clean headsets. Issue towels and day lockers.
Provide guests with all information regarding the fitness facility and its offerings
Provide all administrative duties as required
Assist in promoting the facility and organizing special events as required
Report any equipment that needs servicing
Provide a high level of guest satisfaction through effective communication
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned 
Answer phones.
Charge accounts and collect payments.
Maintain cleanliness of the locker room, lounge, and coffee areas.
Maintain full knowledge of emergency procedures provided in the colleague handbook
Oversee lost and found, making sure proper procedures are followed.
Assign tennis courts.
Prepare and maintain coffee/tea station.
Complete administrative tasks and miscellaneous reports given by the Managers.
Complete assigned tasks given by the Managers.