Dispatch Supervisor

Job Description
The Dispatch Supervisor will demonstrate commitment to achieving the organization's goals and objectives by supervising and developing the Order Takers/Support Center.  Ensuring proper dispatching and scheduling in a timely and effective manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, while exhibiting a high level of diplomacy, sound judgment, and discretion when dealing with customers, vendors, management, team members, and external partners.
Manage and develop a large team of Order Takers/Support Center team members
Monitor that the customers are being connected with the dispatcher in a timely and professional manner
Ensure that all scheduling is being completed and adjusted as required
Provide the highest level of customer service and satisfaction
Oversee order status, delivery arrangements, and services
Utilize the dispatch system to monitor drivers throughout the day
Create the next-day driver schedule to ensure customer needs are met
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing    
Interact and communicate professionally and effectively with all levels of employees, management, vendors, customers, and external partners
Build relationships with City Municipalities to ensure project efficiency, and quality
Ensure that the team has all necessary equipment
Conduct Safety meetings and Approve Payroll
Perform other functions as necessary or as assigned