Posted in: Engineering in Bradford | Posted: |
Service Manager
Salary: £30k - £40k, Dependant on Experience
Location: Bingley, West Yorkshire
Permanent Opportunity
The Service Manager will receive some amazing benefits:
25 days holidays + Bank Holidays
No weekends!
Free Parking
Progression and Training provided throughout the business
Growing and forward-thinking company
The client is looking to grow their service and scheduling team due to exponential expansion within their industry and increasing their reach to potential customers. This is an amazing opportunity for someone who wants to step into a friendly team to provide direction and support in providing the best possible service, first time.
If you are an experience planner/scheduler and have managed workloads and people, then this could be an exciting opportunity to continue your development and work alongside a team of experts, so you can continue to further your ambitions.
The Key Duties of the Service Manager
Organise, schedule, and monitor our fast growing nationwide installation team, focusing on forward planning, ensuring effective route efficiency & reacting quickly to any changes to the planned schedules
Manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels
Prioritise team workload to ensure delivery of excellent customer service to the required KPI's and SLA's
Producing and analysing daily, weekly & monthly reports for the senior management team
Monitor compliance with KPI's and SLA's and take corrective action where these are not being achieved
Managing a small subcontractor network in limited areas
Liaise with installers and customers over the phoneThe Key Requirements of the Service Manager
Previous telephone-based customer based experience is essential
Previous experience in a scheduling management role would be highly desirable
Well developed people management skills
Strong/in depth knowledge of UK geography and postcode areas for planning engineers' workloads and routes to optimise efficiency is essential
Customer focused approach to all work
If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.
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