Posted in: Customer Service/Call Centre in Warwick | Posted: |
Bilingual Customer Support Specialist (English/French)
Salary: £26,000-£30,000
Location: Warwick
25 days' holiday + bank holidays
Flexible & hybrid working culture
Employer pension scheme
Training and development opportunities
Gym discounts
Profit bonus scheme
Healthcare cash plan
Collaborative working environment
Employee share scheme
Choice of hardware
Free on-site parking
About our client:
Our client is a groundbreaking technology company that has revolutionized industries with the world's first motion-based measuring tool. Recognised as Europe's fastest-growing company and ranked in the prestigious Deloitte UK Fast 50 Awards. Recently featured in the 2023 Sunday Times 100 'Ones to Watch' list and ranked 3rd in UK's Great Place to Work (SME) List.
The Role:
The Bilingual Customer Support Specialist (English/French) will play a crucial role in supporting our client’s customer base through various channels such as tickets, phone calls, and live chat. This role is perfect for those passionate about cutting-edge technology and delivering exceptional customer service.
Responsibilities:
* Addressing customer inquiries through email and various social media channels.
* Managing and prioritising daily customer support requests to ensure timely solutions.
* Handle technical inquiries from non-technical users with clarity and expertise.
* Striving to achieve exceptional first-time resolutions for customer satisfaction.
* Adapting to the evolving demands of our EU business, initially focusing on French and English support.
* Operating within UK business hours with flexibility, including occasional evening/weekend availability as required by business demands.
What we need from you:
* Fluent proficiency in both English and French languages.
* Ability to comprehend technical queries and deliver effective solutions.
* Previous experience in customer service.
* Strong organisational and problem-solving abilities.
* Digital environment experience.
* Track record of generating sales leads.
* Willingness to exceed expectations to engage customers for positive business growth.
Desirable Experience/Skills:
* Prior experience with an e-commerce brand.
* Experience with email customer service for technical products/brands.
* Prior experience/knowledge of CRM systems, particularly Shopify/Gorgias.
* Comfortable communicating and engaging with customers on the phone.
* Capability in another EU language (Multilingual skills).
* Experience in handling customer queries through phone calls.
* Familiarity with technology-related products and services.
What you’ll love:
Our client offers a collaborative and supportive work environment where your contributions are valued. Join a team of passionate professionals dedicated to making a meaningful impact in the technology and measurement fields. As our client continues its global expansion, joining this company means being part of an exciting journey, contributing to their success, and making a tangible difference