Posted in: Hotel/Resort Management in Coventry | Posted: |
Join Our Inclusive Team at CRM Students!
Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites.
About Us: At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.
Key Responsibilities:
🔹 Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
🔹 Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
🔹 Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
🔹 Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
🔹 Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
🔹 Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
🔹 Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
🔹 Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
🔹 Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.
Desired Skills and Qualifications:
🔹 Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
🔹 Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
🔹 Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.
Join Our Inclusive and Dynamic Team: Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team