Customer Planning Lead

CUSTOMER PLANNING LEAD

REMOTE/BIRMINGHAM

£33K

SUMMARY

Our global client is looking for an experienced Customer Planning Lead with experience in data and forecasting. This role will work as the integration point between Customers and the Company, ensuring that there is a mutual understanding across the sales and forecasting data. You will be responsible for setting and leading regular forecast reviews with Customers, creating strong relationships.

BENEFITS

The business offers a dynamic work environment with opportunities for growth and developmenT. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

RESPONSIBILITIES

As a Customer Planning Lead, you will be,

* Working closely with Sales and customers to ensure that current and accurate information is used for demand forecasts

* Lead regular online meetings with customers to resolve issues and provide ongoing support around ordering

* Providing supply chain with the appropriate information to plan how to meet customer demand.

* Review historical sales trends, research demand drivers, prepare forecast data and evaluate forecast results

* Coordinate and lead regular cross-team and cross-company communications to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions, aligned to sales budget numbers

* Closely coordinate and communicate customer action plans and forecasts with inventory buyers.

* Part of the team to implement, and then maintain, Demand Planning software as the primary forecasting system tool.

REQUIREMENTS

To be considered for the Customer Planning Lead, role, you must have,

* Computer Literacy (Advanced level) plus good Excel skills e.g. pivot tables/ Vloopkups etc

* Experience leading communications with customers, including remotely

* Demonstrable experience in a similar role, including MRP systems within a focussed, sales-driven environment.

* Experience handling and converting large volumes of data into KPIs with narrative, translating data to negotiate

* Friendly and approachable demeanour with the ability to communicate with customers on a regular basis

NEXT STEPS

If you’re interested in becoming a Customer Planning Lead, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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