Customer Service Advisor

Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience.
Duties will include but not be limited to the following:
* Provide high-quality customer service, maintaining a friendly and professional demeanor at all times.
* Act as the primary point of contact, ensuring a smooth and efficient journey from start to finish.
* Assist with inquiries, appointments, and general information, providing accurate and timely responses both in-person and over the phone.
* Attend to any needs, concerns, and feedback, taking necessary actions to ensure satisfaction.
* Process card payments accurately and efficiently, following all necessary protocols and security measures.
* Collaborate with internal teams to resolve customer inquiries or issues promptly, demonstrating exceptional problem-solving skills.
* Maintain accurate customer records and update relevant information in the CRM system.
* Providing Secretarial / Administrative support to consultants.
The ideal candidate will have the following:
* Proven experience in providing outstanding customer service in a fast-paced environment.
* Excellent interpersonal and communication skills, both verbal and written, with the ability to effectively engage and build rapport.
* Strong attention to detail and accuracy in processing payments and maintaining customer records.
* Ability to handle challenging customer interactions with patience, empathy, and professionalism.
* Proficiency in using CRM systems, experience using HubSpot would be advantageous but not essential.
* Ability to work effectively both independently and as part of a team, demonstrating flexibility in adapting to changing priorities.
Hours for this role are Monday to Friday 8am - 4pm with a rota for late shifts of 10am - 6pm.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact