Service Engineer

As an integral member of our client's team, you will lead the completion of planned maintenance, repairs, and installations of advanced instrumentation across a wide range of sites in south West of the UK. You will become part of a dynamic team driving innovation in the field of instrumentation and electrical maintenance. Your role is crucial in maintaining operational excellence and fostering positive customer relationships.
Key Responsibilities:
* Master a broad portfolio of instruments, offering both reactive and preventative maintenance support, including Waste Monitors, Contamination or Clearance Monitors, Vehicle Monitors, Area Gamma Alarms, Counting Systems, and associated computer and control systems.
* Align service delivery with the company’s business plan, ensuring the completion of all scheduled works, exceeding customer expectations and meet KPIs.
* Exemplify customer service excellence, nurturing relationships and ensuring repeat business through effective upselling and swift, professional resolution of customer concerns or complaints.
* Provide support to Sales and Project teams.
* Demonstrate a deep understanding of safety responsibilities outlined in the company safety manual and customer safety documents.
* Promote a safe working environment and promptly report safety occurrences or system failures.
* Stakeholder Relationship Management:
* Interface positively with internal and external stakeholders, actively promoting the company’s systems and its parent organisation.
* Be cost-aware, striving to consistently provide value.
* Flexibility is key, individuals may be required to carry out additional duties based on business needs.
* Maximum operational efficiency requires adaptability; individuals may be called upon to assist in various areas.
Key Requirements:
• Have a recognised Electrical or Electronic qualification or relevant experience.
• Full UK Driving License.
• UK National with the ability to hold SC Clearance.
• Overnight stays away from home, occasional planned weekend work, and overseas travel.
• Ability to work independently and collaboratively within a team.
• Experience with Microsoft Word, Excel and SharePoint.
• Minimum 3 Year Service and Support background
Benefits:
* £620 p/m Car Allowance
* 7% Employer Pension Contribution
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