Customer Services Administrator

Salary: Competitive plus Veolia benefits
Hours: 37.5 hours per week Monday - Friday 9am - 5pm (30 minutes unpaid break)
Location: Wiltshire/ Hampshire/ Home Working (occasional travel to Veolia South Region sites)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

25 days of annual leave
Access to our company pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

Answering telephone, email and postal queries and correspondence
Regular liaison with customers and service engineers
Manage all customer contact through CRM systems
Maintain Navision system as the master data store for property, customer and meter information
Manage and schedule maintenance and repair work through Concept works management system
Processing routine invoice runs
Invoice creation for billable ad-hoc works
Payment allocation and bank reconciliation
Take payments and set up direct debits
Build and maintain good working relationships with customers and stakeholders
Compliance with all Health and Safety policies and procedure
Compliance with all Veolia policies, procedures and service levels

What we're looking for;

Educated to GCSE standard or equivalent experience
Previous experience in a customer service role
Experience using CRM software would be an advantage
Good IT literacy (experience of using Google Suite applications)
Experience within the District Heating industry or Utilities Company would be an advantage
Strong communication skills
Good Planning and organisational skills

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply