Posted in: Other in Southampton | Posted: |
Kolt Recruitment are recruiting for a Senior Service Advisor for a leading dealership.
Key Responsibilities:
* Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
* Initiating documentation and maintaining customer records and follow up systems.
* Providing customers with estimates, and notifying customer’s promptly when the work is complete.
* Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
* Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
* Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
* Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.
Key Requirements:
* Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
* Able to plan, organise self and meet agreed work deadlines.
* Able to assimilate information quickly and provide considered responses.
* Strong work ethic and adaptable to change.
* Attention to detail and maintains good, accurate quality of work.
* PC/ Web literate.
* Full clean driving licence.
* Retail automotive service experience preferred.
If you would like any further information on this role please call Kolt Recruitment