Customer Service Manager

Customer Service Manager required for a prestigious global medical devices company at their site located in Reading.
The successful candidate will be responsible for the delivery of services, consumables, and high value products into a health care setting.

Due to the critical nature of the product and service the post holder will be responsible for:
*Tracking product into and out of the business using the companies supply management software.
*Communicating with internal and external customers to ensure the smooth delivery of services.
*Dealing with and processing bespoke orders, creating BOMs (Bill of Materials) and kitting the equipment for despatch.
*Visit customers at least once per week to consult and understand forecasted requirements for the week ahead and review issues.
*Investigate and resolve disputes in relation to the equipment and services to ensure the outcome is positive for client and business.
*Support the collation and recording of data for management information, invoicing, and payroll.
*Manage a small internal team of administrators.
To be successful as the Customer service Manager, we require you to have / be able to:
*Excellent planning and organisational skills.
*A good communicator, written and verbal,
*Confident and strong character required.
*Adopt a flexible approach to work, willing to work flexible hours if the need arises.
*Influence and facilitate problem solving and decision-making processes.
*Work under pressure to achieve deadlines.
*High attention to detail
*Produce high standards/quality work.
*Ability to understand, interpret and resolve complex technical issues
*Analytical, influencing, negotiating and leadership skills.
*Computer literate - competent user of MS Word and MS Excel.
*People management and people development skill.
*Full driving licence.
This is a great company to work for and offers the following as the Customer Service Manager:
*£34,000-£38,000 depending on experience
*Many additional company benefits
*Chance to work for a global company
*Permanent position
*40 hours per week Monday to Friday (Apply online only))
*25 days holiday
Kinetic plc is a Recruitment Consultancy with over 35 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.
Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities