Posted in: Administrative and Support Services in Oxford | Posted: |
Position; Customer Service Administrator
Location; Cowley
Salary; £28,000 circa per annum
Planet Recruitment are proud to be working with our well-established client in Cowley, Oxfordshire who are seeking a new permanent member of their customer services team.
Main responsibilities;
First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs.
Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements
Assist team with technical call logging and corrective bookings when appropriate
Processing of cancellations and ensuring sites closed down on CRM
Assist with daily follow-ups and close down of engineering team
Appropriate team cover for holiday and sickness
Monitoring and key holding amendments
Back up for call closing and invoicing
Tech/corrective logging
Telephone answering as required
Assist with allocation of unassigned tickets and daily HubSpot management
Updating CRM database
Systems on test procedureRequired;
Previous customer service experience
Excellent telephone manner and communication skills
Attention to detail
Ability to identify and set priorities
Computer literate
Enjoy working as part of a busy teamCommutable locations;
Cowley, Kidlington, Headington, Oxford, Summertown, Abingdon, Botley, Bicester
INDCOM
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position