Posted in: Customer Service/Call Centre in Milton Keynes | Posted: |
We are supporting our client in their search for a Team Leader for their busy Customer Service department. If you have Team leader or Supervisor experience where you are motivating, coaching and adding value to your team, the this could be the role for you.
We are looking for someone with bundles of energy and ideas of incentives to keep the team engaged and on target so they continue to deliver exceptional service and deliver results. This role is working for a prestigious organisation in Milton Keynes that value their employee's and care about offering a health work life balance to their employee's.
Hours:- Monday to Friday, 9am - 5pm, 35 hours a week 12 Month Fixed Term Contract
The role:-
Lead the resolution of enquires through multiple channels.
Support a small team in delivering enquiry responses
Support the team Manager with training and motivating the team.
Key role in delivering projects within the team
Managing debt chasing and retention strategies to meet and exceed targets
Committing to challenging service levels, and management of escalation of complaints
Monitor operational data and ensure targets are met and ensure all data is protected in line with the organisational policies.Ideal experience:-
Experience in Team leading/Supervising a Customer Service or sales team
Experience in developing and motivating a telephone based team
Experience in managing multi-channel enquiries, phone, email, online chat and social mediaAmazing benefits on offer:
Private Medical Insurance
Childcare Vouchers
24 days holiday plus bank holidays
Dental Care
Gym Discounts
Pension ContributionIf you thrive in a role where you are coaching and motivating team mates to be the best they can be, then please apply now.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job