Posted in: Executive Management in United Kingdom | Posted: |
Head of Quality Assurance and Reviews
Our local authority client is looking for an experienced Head of Quality Assurance and Reviews to join their busy team. Full details below:
PURPOSE OF THE JOB
* To lead the management of a comprehensive assurance regime to meet contractual compliance and statutory requirements, drive efficiency and maximise return on investment.
* To develop effective processes for the quality assurance and reviews service dealing with all complaints, Ombudsman cases, Member enquiries, statutory reviews and appeals under the Housing Act 1996 (as amended).
* Direct line management of two Team Managers.
PERSON SPECIFICATION
* Extensive experience of managing statutory reviews, contracts and service improvement.
* Detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment
* Experience in a similar role ideally within a local authority/public sector environment
Please apply below