Posted in: Other in London | Posted: |
4th Dimension Innovation Group is a fast-growing organisation that works in the specialist motorcycle market.
We provide innovative solutions for manufacturers, insurers and brokers in motorcycle insurance, claims management, network management, engineering services and retail operations. Our customers are the heart of our business and we pride ourselves on our expertise. Working in a values-led culture, we aim to exceed expectations in everything we do whilst adopting innovative ways of working to ensure we remain agile.
As we continue to evolve, our ambition for further growth requires our proactive and friendly Repair Management Customer Service Team to help meet and support these exciting challenges, so we need to expand our team.
About the role
Reporting to the Team Leader, you will play a pivotal part in our continued success by acting as the intermediary between the customer and the team repairing the motorbike. You will handle correspondence from external and internal customers, help to resolve general enquiries and process work requests. The role includes a wide variety of administration work, including maintaining data logs, compiling quotes, working on data bases, working to tight deadlines and project work. You work with many people throughout the business - Project Managers, Account Managers, and Team Leaders on the phone and via emails.
* Keep customers and clients up to date on behalf of the motorcycle repair production operation.
* Lead in facilitating and communicating the insurance claim, damage estimation and repair progress to customers by telephone, text or email.
* Handle customer, client, third party and Engineers’ queries and seek or ask for the appropriate information to progress the insurance claim.
* Liaise with key internal stakeholders in the repair process.
* Following your 6 month probation, the role will become hybrid, allowing for 2 days per week working from home.
About you
* Ideally, proven, relevant experience within a customer service role, as well being able to as demonstrate a high level of process accuracy and information gathering ability. We will train you on our systems and our services.
* Passionate about delivering an outstanding level of customer service for both internal and external customers.
* Able to prioritise, ensure deadlines are met through effective time management and make good decisions under pressure.
* Great eye for detail with some IT skills – Word and IT systems experience.
* Possess strong communication skills, empathetic, flexible in approach and adaptable to changing situations; adept at working collaboratively within the team and a diverse audience.
* Good team player within your team and the wider business.
* An interest or willing to learn about motorcycles is advantageous
We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment. Our offices in Egham provide a great place to work with good people and an exciting, engaging, industry leading brand.
As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken
