Chief Operating Officer. Gov-Endorsed Trades. Trustmark

We are TrustMark - the only UK Government-Endorsed Quality Scheme for home improvements carried out in and around the home. We are passionate about quality and assurance and what that means for homeowners and our Registered Businesses.
Are you looking for your new challenge?
TrustMark are delighted to bring to market an opportunity that’s more than a job. It’s a mission, a quest, a vocation, a promise to all those who put their trust in us: the 17,000 TrustMark Registered Businesses serving the general public of the United Kingdom who procure their services.
When a consumer chooses a TrustMark Registered Business to undertake home improvements, they are engaging with a business that has been thoroughly vetted to ensure they are competent, meet the required standards and has made a commitment to good customer service.
Role Info:
Chief Operating Officer (COO)
Basingstoke
Up to £150,000 Base Salary
Plus Benefits Package
Full Time - Permanent
Reporting to: CEO
If you have exceptional people leadership skills coupled with an accomplished background in operational and commercial delivery gained within a home improvement, trades, construction, energy sector (energy efficiency and low carbon) or government funded grant and capital schemes, we’d love to hear from you.
Reporting to the Chief Executive Officer (CEO), you will play a key leadership role and contribute to the effective and efficient delivery of the business, supporting the TrustMark Board and CEO in the strategic objectives of the business.
The Chief Operating Officer (COO) will be responsible for the day-to-day operations of the business. With an eye for detail, you will have oversight of the functional business processes and ensure that they continue to scale as we grow the business.
A strong understanding of both the public and private sector landscapes would be desirable. The ideal candidate will be familiar with governance principles and compliance requirements for not-for-profit distribution organisation.
Key Accountabilities:
+ Operational delivery
+ Financial management
+ People management
+ Stakeholder engagement
+ Governance and compliance
About you:
+ Experience of successfully motivating and developing high performing collaborative teams
+ Strong emotional intelligence, excellent listening skills; and the ability to build consensus and trust
+ Operational efficiency and effectiveness across all departments
+ Solid understanding of data analysis and defining KPIs that measure actual business performance
+ Strong strategic thinking and problem-solving skills, adept at turning challenges into opportunities
+ Results-oriented mindset, with a focus on achieving measurable outcomes and driving business
+ Be a team leader with a can-do approach and a willingness to embrace new challenges with an open mind.
+ Excellent written and verbal communication skills, highly articulate and persuasive.
+ Effective stakeholder management and relationship-building skills.
Culture: Our People Are Our Business, Passionate About Quality, We Offer an Environment Based on Opportunity and Challenge
Company: ‘Not-for-Profit’ Government-Endorsed Quality Scheme for Home Improvements
Your Skills: Team Leadership, Team Motivation and Development, Strategic Problem Solving, Operational Efficiency, Result-Orientated, Excellent Communication, Stakeholder Management and Relationship Building
More about us
TrustMark operates in the Retro-fit, Repair, Maintenance and Improvement, and Energy Efficiency sectors, covering any work a consumer chooses to have carried out in their home. When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that is required to meet high standards and has made a considerable commitment to good customer service, technical competence, and trading practices.
TrustMark is a not-for-profit business based in Basingstoke, with a mandate to deliver consumer protection through effective delivery of its Framework Operating requirement. We operate across many areas of the home improvement sector with some regulatory requirements within the energy sector and drive towards Net Zero.
Salary & Benefits:
+ Competitive salary and bonus scheme
+ 9-day fortnight
+ Non-contributory company pension
+ Life assurance
+ Company sick pay
+ Employee Assistance Programme (EAP)
+ Free parking
+ Cycle to work
+ Eye test / glasses vouchers
+ Training and development
We are also introducing a Health & Dental Cash Plan and a Rewards Hub during 2024
At TrustMark we value all our employees and continually strive to make our organisation a great place to work.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
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