Customer Service Executive

We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team.
  
Benefits:
25 days annual leave plus Bank holidays
Hybrid working (on completion of probation)
Private Medical and Dental Insurance (single cover), on successful completion or probation period
5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period   
What you will be doing:
Dealing directly with customers either by telephone or electronically
Manage all direct customer orders
Handle and respond efficiently to all general and order specific direct customer enquiries
Manage return requests effectively, whilst ensuring all relevant systems are updated   
Who you are:
Previous experience within a Customer Service position is essential
Knowledge of CRM systems
Outstanding verbal communication skills and with experience of dealing with challenging customer complaints