Customer Service Advisor

Job Title: Customer Service Advisor

Salary: £22,000 - £22,500 per annum

Job Types: Full-time, Permanent

Schedule: 9am - 5:30pm

Location: East Sussex

Job purpose:

The role entails providing customer support duties, which include interacting with customers to provide information about an organization’s products and services, etc.
It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company. The candidate will learn each of our client's service delivery lines.

Key tasks & Responsibilities:

Manage all aspects of client onboarding including data entry, answering the phone,
outbound calling, and receiving email correspondence; maintaining referral source
information and log, and data input into appropriate database. The duties also include communicating with the sales team and finance team to validate client information. Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.

H&S Responsibilities:

- To work in line with duty of care to self and others.
- Ensure our client's compliance with H&S regulation and company practice

Environmental Responsibilities:

- To ensure own role is managed in line with Environmental policies.
- Ensure ASE’s compliance with environmental regulation and company practice.

Education/Qualification Standard:

- Good standard of GCSE Grades

Knowledge/ experience required for role:

- A background in healthcare, optical care or insurance customer service is preferred
- Excellent customer service and problem-solving skills
- The ability to work both independently and as part of a team, and time-management and organizational skills.
- Exceptional verbal and written communication, interpersonal, and active-listening
skills.
- Phone handling skills, as well as the ability to prioritize issues and respond accordingly.
- Good standard of computer literacy
- Training will be provided

Key internal relationships: Commercial Director, Service Delivery Manager and other
internal ASE Customer relations/support team members.

Key external relationships: Development and maintenance of relationships with
corporate customers and their employees

Working base/ travel: Office based, however Friday is a discretionary work from home
day