Complaints Handler

Complaints Handler

Location : Eastleigh/ Hybrid

Salary @ £32000- £33000

Hours of work: 37 hour per week Monday to Friday

Duration:  You will work for 12 weeks on a temporary basis with the view to remain with the business permanently

Start Date: Immediate start required.

As a Complaints Handler /Customer Relations Officer you will be responsible for:
Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint.
Respond and resolve customer complaints and escalations through thorough investigations.
Liaise with internal departments and third parties to manage the enquiry with professionalism.   The Ideal Complaints Handler will have/be:
Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level.
Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings.
Excellent English skills with strong letter writing skills.
Confident, and if necessary, authoritative on the phone.
Strong customer service and telephone skills.
Good negotiating skills.   To be considered please submit your CV Immediately. 

INDC