People Support Manager

People Support Manager (HR) / £40,000 / Hybrid / Permanent

An exciting opportunity has arisen within one of the UK’s largest housing Associations.

We are seeking a People Support Manager (permanent) who is passionate about positive change and commitment to a public need.
Responsibilities include:

Managing a team of People Support Administrators to deliver an excellent people support and administrative service to colleagues.
As an expert in our people support processes and policies, you'll ensure work is completed accurately first time and to agreed standards and service levels.
Providing a highly responsive and solution-focused people administration service across the full employee life-cycle.
Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services process and practices.
Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on our people processes and policies.
Managing the People Support Team processes, develop service level agreements and key measures to meet expectations and make recommendations for continuous improvement.
Managing the day-to-day performance of the team and support personal development and performance.Requirements

Experience of working with a customer service focus and the ability to build strong relations.
Proven experience leading a team to deliver exceptional standards in a high-volume business.
Professional CIPD and/ or People qualification or equivalent experience
Extensive experience of leading a People Administrative team within a large organisation, providing expert advice and guidance of the colleague lifecycle.
Strong people management experience, commitment to delivering excellence through others and nurturing a collaborative one team working approach.
Giving effective feedback on team’s performance
Planning and organisational skills
People Support Manager (HR) / £40,000 / Hybrid / Permanent