Posted in: Other in Edinburgh | Posted: |
Desktop Support Engineer
+6 months +
+Onsite in Edinburgh
+SC cleared role
+Inside IR35
+£225 - £250 a day
Skills:
+2nd line support experience
+Windows 10 Operating Systems
+Active directory
+DNS
+SSCM
+Cisco
+++ Please note SC clearance is essential for this role +++
Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.
Primary role requirements:
* Responsible for maintaining and promoting highest level of service to the client
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Responsible for Incident ticket handling, escalation and problem diagnosis
* Desktop / Laptop / VDI - build, configuration and deployment to end users
* Assist with software installation / deployment
** Cover on TechBar
Secondary role requirements:
* Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation / upgrade / break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Create and update procedural documentation
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.
Essential Skills and Qualifications:
* Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Have an understanding of DNS, DHCP
* Working knowledge of Cisco AnyConnect VPN
* RSA Secure Login administration
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS / Application deployment
* Good written communication: concise and accurate call logging, documentation and email correspondence
* Able to work well as part of a team or independently
If you'd like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch