Customer Service Co-Ordinator

Job Title:                                      Customer Service Coordinator

Location:                                     St Helens

Salary:                                          £26,000

Scope:                                           Provide customer service advise and support to our existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.              

Working Hours:                            Monday-Thursday 8:30am-5pm, Friday 8:30am-4:30pm

Company Specification:

I am working on behalf of one of the UK’s leading HVAC manufacturers, specialising in Heating and ventilation.

Based in an ideal location, between Manchester and Liverpool,  my client offers a inclusive environment for an ambitious individual to thrive.

To work for this company, I will be able to:  

Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
To work closely with Warehouse/Logistics Manager and Production Supervisor
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Ability to communicate product information to the company’s customers
Ability to communicate via telephone and E-mail
Calling customers to provide a one-to-one service
Providing help and advice to customers, using the client’s products or services
Process Electronic Orders via EDI
Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Carry out ad hoc duties as and when required

To work for this company, I will be:

Required Skill Set (Training, where appropriate, will be structured by Flamco)
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills

When I work for this company, I will get:

Salary of £26,000
25 days holiday and Bank holidays
Company Pension
Progression Opportunities