Residential Conveyancing Team Lead

Position: Residential Conveyancing Team Leader
Location: Altrincham
Salary: £40,000

If you have at least 5 years’ experience as a Conveyancer running your own caseload and a passion for leadership, this is an exceptional opportunity. If you are ready to make a significant impact and contribute to the success of a forward-thinking company, we encourage you to apply.

Benefits:
- 20 Days Annual Leave + Bank Holidays
- Annual 1 day incremental holiday increase
- Flexible Holiday Scheme (purchase 5 more holidays or carry over 5 days to the following year)
- Death in service cover
- Employee Assistance Programme & Counselling service
- Contributary pension
- Study funding
- Salary sacrifice nursery fees
- Salary sacrifice cycle to work scheme
- Salary sacrifice company car scheme
- Salary sacrifice technology scheme
- Salary sacrifice gym membership scheme
- Free conveyancing for staff and discounts for f&f
- Discount club offering deals on holidays, insurances, retail, gadgets etc
- Free taxi service from the local tram station to and from the office
- Break room includes pool table/ping pong/dart board
- Volunteering Scheme
- Free Fruit
- Free eye tests
- Late start/early finish on birthdays
- Casual dress
- Referral scheme

Responsibilities:
Manage and motivate a team of Case Handlers

Establish and manage relationships with introducers into the department.

Ensure that you and your team members use the case management system fully and follow company guidelines when doing so.

Responsible for ensuring all completions go through on time.

Carry out audits to ensure best practice.

Assist in forming good habitual practice for compliance, MI, telephony, file, workload management and practical guidance on how to run a caseload successfully, with service and proactivity.

Observe and correct telephony anomalies.

Anticipate requirements for planned and unplanned absence.

Utilise Management Information tools to influence best practice and track behaviours.

Manage workload volumes within your team by monitoring incoming instructions maintaining agreed capacities levels with forward planning and proactive action.

Identify & facilitate training to enhance team effectivity.

Responsible for next stage referral for escalations from Case Handlers dealing with any potential complaints as soon as they arise and working with the Client Services Manager on formal complaints to ensure they are addressed swiftly.

Influence and be accountable for your team’s output, fee generation and target adherence.

Assist Case Handlers in compliance adherence and breach log entries.

Ensure rotas and time keeping complied with.

Complete appraisals in accordance with company policy.

Assist in recruitment and interviewing new members when the requirement arises.

Complete delegated tasks such has post completion resolution, ledger balances.

Complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and departments.

Experience and skills required:

Minimum 5 years in a case handler position.

Problem Solving.

Management.

Customer Service.

Use of a CRM.

Attention to detail.

Computer literacy.

Conveyancing Qualification.

Forward thinking.

Self-motivated