Claims Handler

Claims Handler
Bolton (Remote working or office based)
Permanent £24,000 - £28,000
Dependent on Experience
The Client
My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
The Role
Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team.
The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home).
The Responsibilities
Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include:
Communicating with customers, contractors and insurer clients over the telephone, email and in writing
Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
Updating and creating building repair scopes using our in-house schedule of rates
Assessing contractor estimates
Negotiating cash settlements for repairs with policyholders
Managing panel contractors, controlling repair schedules and costs
Settling claims under delegated authority
Experience
Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
Demonstrate great communication and organisation skills
Ability to demonstrate a high standard of customer service
Computer literate, with excellent verbal and written communication skills
Ability to thrive in a fast-paced target driven environment
Positive attitude and be a flexible, self-motivated team player
Attention to detail and ability to assess and resolve problems and find solutions
Flexibility and adaptability
The ability to organise own workload
The ability to work in a fast paced and changing environment
This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)!
Benefits
Company car allowance
· Bonus scheme
· Pension – contribution matched up to 5%
· Life Assurance (2 x basic salary)
· Free Headspace membership
· Eye Test Vouchers
· Access to Employee Assistance Programme
· Access to training and professional qualifications