Service & Digital Operations Executive

Recruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers.
Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm.
Job role
* Answering customer queries via email, phone and live chat, while adhering to the businesses KPI’s and providing an excellent service.
* Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
* Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
* Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.
* Checking product availability and recognising if there is potential for more stock to be made available.
* Handling complaints or escalating them to the relevant teams where necessary.
* Liaising with couriers for delivery disputes.
* Highlighting website issues to the relevant teams.
* Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)
Experience and skills
* Experience working in a customer service role.
* Strong communication skills
* Excellent IT skills (including Microsoft office)
* Keen eye for detail
* Pro-activeness
* Administrative skills (preferred)
* Knowledge of E-commerce (preferred)