Customer Service Advisor

CALL CENTRE ADVISORS
Full time role 
Based in Sunderland 
May Start
24 Hour Shift pattern 

We are actively looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.

Base pay from £11.44 to £11.77 during training then you will go onto 24 hour shifts which pay up to £14.87 Per hour.
37 hours per week over 5 days out of 7, Monday to Sunday covering 24 hour shifts, early shift starts at 6am
Free parking available, good transport links
Temporary to Permanent opportunities
Excellent training & development
Training -4 weeks full time training at the start of the assignment - No holidays are approved during this time.Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before.

Opportunities and excellent training will be given to those without call centre experience.

However good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.

Key Responsibilities:
Deliver excellent customer experience in line with the company's Quality Framework
Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
Liaise with internal departments and external companies to ensure a seamless and consistent service for customersIf this role sounds of interest to you then please do not hesitate to apply and we can discuss further.Please contact Angela Sinton for more information on (phone number removed) or apply directly through this advert