Technical Manager

Post title – Technical Manager

Post reports to – Regional Operations Manager

Purpose of job –

Our business is organised in regional teams of up to 20 commercial engineers who work in concert with our central technical support team to deliver, service, repair, maintain and install the full spectrum of commercial building services. You and your colleagues will be the customer facing powerhouse of our business within your region with a portfolio of key clients and sites.

Principal accountabilities –

Provide technical support and guidance on the telephone to engineers out in the field.

Interact between administration team, management team and regional engineering team to disseminate information into the field.

Monitor engineers and promote best practice in health and safety, engineering, and customer care.

Be part in a 1 in phone on call rota.

Necessary Experience and attributes –

Good interpersonal skills.

The ability to work independently and take initiative.

Ability to work as an individual and as part of a team.

Excellent written and verbal communication skills.

Excellent time management and organisational skills.

Outstanding customer service skills.

A friendly and professional telephone manner.

Working knowledge of Microsoft Office packages.

Strong attention to detail.

Computer Literate.

General safety responsibility –

You are responsible for your own health and safety while at work and for the safety of any other person who may be affected by your acts or omissions.

You are responsible for:

Complying with the requirements of the Company’s Policy Statements.

Maintaining a sustained focus on employee safety and others affected by all works.

Complying with the detailed safety responsibilities as set out within the Company’s Business Management System.

Specific Safety Responsibilities –

Responsible for:

Communication

Training

Accident Reporting / Investigation

Provision and Use of Work Equipment

Document Control

Health

Personal Protective Equipment

First Aid and Fire Arrangements

Environmental Aspects

Specific Training Courses Applicable to This Role –

Time served NVQ or City and Guilds Level 3 Gas engineer or Plumber.

Full UK driving Licence is essential.

Right to work in the UK.

Able to pass a DBS check for relevant convictions