Posted in: Customer Service/Call Centre in Durham | Posted: |
Elvet recruitment have been appointed to recruit for a Customer Service Administrator to join a Durham based business.
Responsibilities:
* Answering the telephone, logging customer enquiries on corporate systems
* Inputting data on corporate systems to assist with accurate reporting
* Liaising with various stakeholders to provide customers with accurate information
* Handling customer complaints and delivering timely responses
* Ensuring customer records are updated accurately
* Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team
* Visiting customers to discuss their requirements whilst we are carrying out works
* Supporting the wider team by hand delivering letters where required
* Contacting customers ensure service delivery satisfaction
* Supporting the Customer Service Manager and Customer team
* Auditing information provided to ensure processes are being adhered to
* Ensure professional communication at all times
Experience & Qualifications
* 2 years Customer Service Experience
* Minimum of 5 GCSE’s A – C or equivalent including maths and English desirable
* Full valid UK driving licence essential
Contact Maisie Clark for further details.
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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