Home Ownership Specialist

Salary: £31,180 - £36,128 per annum
Location: Broadland Business Park, Norwich
Hours: 36 per week
Contract Type: 12 Month Fixed Term Contract

Are you looking for a varied and customer-focussed role within Social Housing? If so, we could have just the right opportunity for you!

We're looking for an experienced Home Ownership Specialist to join our friendly Home Ownership team in Norwich on a fixed-term basis.

What you'll be doing

The Home Ownership Specialist will provide an excellent compliant customer led service in the management and completion of the Housing Associations processes for Home Owners and Leaseholders.

You'll work with internal and external customers with the overall objective of delivering a swift and efficient service to Clarion's Customers.

Some of the key accountabilities for the role include:

Effectively and efficiently manage cases in the relevant work areas, liaising with appropriate internal and external contacts to ensure all necessary documentation is received to facilitate decision making in line with relevant procedures, policies, and statutory or regulatory guidance in a timely and cost-effective manner.
Develop a strong understanding of the responsibilities of the Home Ownership Team, the structure and wider team responsibilities within the Housing Association, to also provide and facilitate excellent service to Clarions Customers, with the main focus being on Home Owners and Leaseholders.
Be an advocate for Home Owners ensuring their needs and expectations are understood and incorporated into strategy and operating models.What we're looking for

Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering high-quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll have a strong customer focus which will be underpinned by leasehold and asset management expertise.

In terms of experience, a housing or property management background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You'll have knowledge and experience of leasehold management, section 20 consultation and legislation.

If you have a strong strategic and customer focus with a clear understanding of the wider issues impacting the Home Ownership market, we want to hear from you.

What you can expect from us

Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

Competitive salary
Be part of a fantastic friendly team
Opportunity to work for the UK's largest housing association
Office based with the flexibility to work from home in line with business needs
Generous annual leave allowance - starting at 25 days, increasing to 30 days after 3 years' service
Professional development sponsorship
A flexible benefits scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Discretionary bonus of up to 5% of your basic annual earning
Matched pension contributions of up to 7.5% of your salary with generous life assuranceOur commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Thursday 16th May 2024 at midnight.

Interviews will be held on Thursday 23rd and Friday 24th May 2024.

For further details on this vacancy, please click 'apply' or visit our website.

We really want to hear all about you, so please provide us with as much information about your experience and career to date when you apply.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work