Customer Success Manager

Job Title: Customer Success Manager

Location: WFH With occasional travel to Suffolk

Salary: up to 50kpa

Employment Type:Permanent

Job Description:

As a Customer Success Manager, you will play a pivotal role in supporting our clients by ensuring they maximize the value from our benchmarking solutions. You will work closely with a range of stakeholders within the automobile industry, from engineers to senior executives, providing expert advice, training, and support to help them achieve their strategic objectives

Responsibilities:

1. Customer Onboarding: Conduct thorough onboarding sessions for new clients, ensuring they understand how to utilize our benchmarking tools effectively.

2. Product Training & Support: Deliver customized training sessions and provide ongoing support to clients, enabling them to leverage our benchmarking solutions fully.

3. Feedback Loop: Act as the voice of the customer within our organization, gathering feedback and working with the product development team to guide future product enhancements.

4. Success Planning: Develop and implement customer success plans that outline how our solutions contribute to client objectives, ensuring a clear path to ROI.

5. Retention & Growth: Monitor customer health indicators, develop strategies to reduce churn, and identify opportunities for account growth through upselling or cross-selling.

6. Educational Background:

7. Bachelor’s degree in Business Administration, Marketing, Engineering (with a focus on automotive engineering), or a related field. A Master’s degree in these fields is a plus.

8. Certifications related to customer success management, automotive engineering, or project management are advantageous.

Industry Experience:

Technical Skills:

* Proficiency in using CRM software and customer success platforms. (Storylane, Walnut.io)

* Comfortable with data analysis and reporting tools to track customer usage patterns, satisfaction, and return on investment (ROI) calculations.

* Knowledge of digital benchmarking tools and methodologies, especially those applied in the automotive industry.

Communication and Interpersonal Skills:

* Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.

* Strong interpersonal skills, with a proven track record of building and maintaining relationships with a diverse set of clients, including technical teams and executive-level stakeholders.

* Fluency in more than one language can be beneficial for interacting with a diverse client base.

Problem-Solving and Strategic Thinking:

* Ability to identify customer challenges and proactively provide solutions that align with their business goals and objectives.

* Strategic thinker with a knack for understanding broader business implications and ability to advise clients on best practices in benchmarking and product optimization.

Project Management:

* Strong organizational and project management skills, capable of managing multiple accounts and projects simultaneously without compromising quality.

* Experience in planning and leading customer-focused initiatives, such as onboarding, training sessions, and regular review meetings.

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Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!

Caresoft Global Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications