Posted in: Customer Service/Call Centre in Chelmsford | Posted: |
Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation.
Duties
* Experience of working within a customer focused role.
* Experience of working within the housing industry is essential.
* Ability to generate professional correspondence unaided.
* An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.
* Attention to detail.
* A commitment to work as required to meet the needs of the business.
* Good working knowledge of excel work and outlook.
* Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
* Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
* Ability to multitask and work under pressure.
* Team player and supportive of colleagues.
* First point of contact for all complaints and NHBC claims.
* Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.
* Manage Customer Service operative’s diary on a day-to-day basis.
* Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.
* Produce accurate and timely job sheets for sub-contractors.
* Chase sub-contractors as appropriate to ensure target dates are met.
* Maintain accurate records of all actions via the IT systems in place.
* Ensure all records are made available for a contra-charge process to be followed.
If you are interested in this opportunity, please apply and I will be in touch to discuss