Posted in: Customer Service/Call Centre in Cambridge | Posted: |
An opportunity has arisen to join our team as a Fleet Service Advisor. Working within our Marshall Fleet Solutions (MFS) department.
You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service.
Your responsibilities' for this role:
Answer all inbound calls to the Customer Service Centre within KPI
Ensure all warranty items are issued to correct suppliers within reasonable timescales.
Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
What we can offer you:
25 days holiday increasing with service
Pension contributions up to 6%
Extensive flexible benefit program including Cycle to Work
Life assurance at 2x basic salary
Paid volunteering leave
Access to industry leading wellbeing resources and tools
This position is offered as a 4on/ 4off shift rotation, working 12pm to 12am