Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
PART TIME CUSTOMER CARE EXECUTIVE - TEMPORARY |
| WORKING HOURS: 9:00AM - 2:30PM / MONDAY - FRIDAY |
| NG15, NOTTINGHAM |
| £11.44 PER HOUR |
| TEMPORARY ON-GOING |
Job Description:
* Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
* Input orders ensuring all information is accurate
* Make outbound calls as per the relevant call schedule
* Offer alternatives when products are out of stock or products are discontinued
* Stay up to date with and actively promote products/special offers current promotions
* Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
* Drive efficiency and encourage customers to use our website and support them through the journey
* Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification
* Customer service experience by phone
* Be able to work on own initiative to deliver business objectives
* Proficient in Microsoft office suite - essential
* Previous admin experience