Customer Service Specialist

Job role: Customer Service Specialist
Salary: Dependant on experience
Position: Permanent
Location: Nottingham City Centre/Hybrid working
Hours: Monday - Friday 9am - 5pm

Harper Recruitment Group are working in partnership with a successful financial services firm based in Nottingham city centre. We're looking for an experienced Customer Service Specialist to provide exceptional customer service to the team and their clients.

What will the role involve?

Manage complaints through to resolution, maintaining relationships and delivering a high standard of customer service at all times
Develop and maintain strong relationships with internal teams and third party suppliers
Effectively manage all assigned cases and escalate complaints to senior management and external authorities when necessary, maintaining thorough investigations and audit trails
Assist in training new team members and supporting colleagues to achieve team goals
Take responsibility for managing Trust Pilot, Social Media queries, Discretions and Trustee Mandate referrals
Provide accurate and customer focused complaint resolution communications in a timely manner
Perform any other ad hoc duties as required by your ManagerWho are we looking for?

Excellent written and verbal communication skills
Demonstrate the ability to be adaptable
Good understanding of the Microsoft package
Experience with a customer within a customer service or complaint handling is essential
Proven experience working within financial services is desirableWhat's in it for you?

Discretionary Bonus Scheme (up to 15% of salary)
Pension Scheme
25 days annual leave and your birthday off for the first 2 years of employment, increasing to 30 days after two years employment (plus 8 days bank holiday)
Private healthcare
Life insurance
Income Protection
Season ticket loans for travel
Cycle SchemeApply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV