German speaking Customer Service Agent - Portugal

Job type: Full-time
Industry: Services

Job description: Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:

Responsibilities:

  • Establish an efficient, courteous and personalized contact with customers by phone, in German.
  • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
  • Being multitasking and adapting to a very dynamic environment.
  • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
  • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
  • Establish and maintain effective collaboration with client’s partners.
  • Be able to maintain a constructive state of mind even in difficult situations.

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