Partner Success Manager

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor's Degree Travel Percentage :
15 - 25%
Job Description
Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
You will be part of a cohesive team that looks out for one another by sharing best practices, collaborating with one another and across functional lines. The PSM team in Integrated Payments is responsible for the lion’s share of the revenue across the Platforms business. As part of this team, you will have a meaningful impact on the overall success of software-led payments within Worldpay.
What you will be doing
You will be responsible for establishing Worldpay as a preferred processor within the existing ISV book of business by working with ISV partners to gain new lead referrals by leveraging technology, economics, and programs and holding Partners accountable to contractual agreements. You will have additional specialized knowledge in breadth and/or depth, as well as record of success in sales and be viewed as an expert in the field. You have expert level knowledge of company products and services and may be tasked with introducing new products. You will be responsible for selling the company’s products or services to existing accounts and will be assigned to large, complex, high-visibility, strategic or tactically important accounts.
Develop tactical account plans to maintain and grow net merchant footprint and portfolio net revenue by aligning Worldpay products and services to support the Partner’s short- and long-term goals
Identifies and develops key account alliances and relationship programs designed to produce sales opportunities
Develop long-lasting, trusted relationships with strategic players to position Worldpay as the Partner’s strategic advisor
Conducts quarterly business reviews with the ISV partner, reviewing prior quarter KPIs and focusing on the upcoming quarter’s opportunities
Provides for financial analyses, long-range forecasting and analysis studies associated with potential alliances/partnerships.
Understand the primary root cause of Partner and Partner merchant attrition and collaborate within and across Worldpay teams to increase overall Partner satisfaction
Navigate internal teams on the Partner’s behalf and garner support of internal teams to act in the Partner’s best interest
Build and share an in-depth knowledge of Worldpay’s products and services to effectively community Worldpay’s value proposition to Partners and the Partners’ merchants
Drive Partner and merchant retention strategies to mitigate attrition risks and maintain current book of business while driving customer satisfaction
Facilitate forward-thinking for competitive renewal conversations solidify a strong base of mature partnerships
Monitors competitor activity in accounts and implements strategies to maintain account ownership and block competitor advancement
What you bring:
Proven experience in channel sales or partner management
Understanding and success of building ISV partnerships
Background in a matrix organization
Responsibility for a portfolio of business in excess of $25M in annual revenue
Experience working with multiple teams to achieve a shared goal of Partner growth and satisfaction.
Ability to travel
Added bonus if you have:
Familiarity with SaaS companies and how payments are integrated into their POS offering
Experience in the payments industry
Background in financial services or technology
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community
 
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $94,720.00 - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.. This position may be eligible for bonus and/or commission.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass