Receptionist

Company: Hugo's Group
Job type: Full-time
Industry: Catering & Hospitality
Area/Neighbourhood: St Julians

Job Summary: The Receptionist is responsible for providing attentive, courteous and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

 

Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Answer guest inquiries about hotel service, facilities and hours of operation
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
  • Complete any required reporting (financial and non-financial)
  • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
  • Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner

 

Qualifications & Assets:

  • At least 2 years’ experience working in a similar position
  • Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
  • Ability to integrate and work well in a team environment
  • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
  • Good telephone persona with a friendly and helpful demeanour
  • Possess an eye for detail and ability to work under pressure
  • Strong written and verbal communication skills
  • Strong problem solving and trouble shooting skills
  • Self-motivated with the ability to work in a fast-moving environment

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