Referral Administrator 20 hours per year

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Your new companyA Charitable Organisation based in Belfast are hoping to recruit for a part time (20 hours per week) Referral Administrator. This role will require someone with a background in customer/client support who is very resilient.

Your new roleYou will support the client referral process. You will be responsible for processing referrals in a professional, sensitive, and timely manner in line with organisational procedures and processes. Provide a supportive, calm, and professional approach whilst interacting with individuals referring to services via various communication channels. Ensure individuals referring and availing of our services are kept updated in a timely manner with regards their individual client journey in line with procedures. Proactively progress waiting lists for our services in line with operational procedures. Complete all administration including recording and storing data accurately and securely in line with data protection legislation, Support onward referral process for individuals being externally signposted to other specialist services. Compliance with organisational safeguarding and risk management procedures. Record data accurately to support effective data analysis for weekly, monthly, quarterly and annual reporting.What you'll need to succeed

• Educated to A-Level standard or equivalent qualification OR Educated to GCSE standard with a minimum of 3 years' experience in a health and social care setting supporting referral processes/appointment setting.
• Ability to demonstrate excellent verbal and written communication skills in both professional and personal interactions.
• Working experience using ICT systems specifically Microsoft Office.
• Awareness and experience of appropriately responding to safeguarding and risk management processes in a professional setting.
• Experience of maintaining confidentiality while interacting with individuals referring and using services.
• Ability to work unsupervised and use own initiative to problem solve in line with delegated level of responsibility.

What you'll get in return

• 20 hours per week
• Temp until March 2025
• Belfast location with parking on site
• Online weekly pay

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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