Teamleitung IT-Helpdesk

Salary 44.300 - 58.242 EUR per year

Requirements:

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- Completed studies in non-technical administrative service (Diploma in Public Administration (FH) or Public Management (B.A. with a focus on information technology and management, completed studies in Digital Administrative Management (B.A.), or a strong understanding and affinity for IT, completed studies in Business Informatics (B.Sc.) or equivalent qualification with several years of professional experience
- Profound knowledge in current Microsoft products and applications, as well as basic knowledge in server, firewall, software, hardware, network technologies, and IT security, among others
- Good business management knowledge and familiarity with incident and escalation management
- ITIL certification is advantageous
- Strong social competence and ability for self-organization
- Strong decision-making and organizational skills
- Advanced communication skills and solution-oriented action
- Assertiveness, resilience, customer and process orientation
- Systematic and structured work style, as well as personnel management skills
- Good communicative abilities in both spoken and written language
- Fluent in German and good command of English
- Possess a valid driver's license (class B)

Responsibilities:

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- (Organizational) leadership and management of the user service team with 6 IT specialists and ensuring smooth operations
- Continuous optimization of IT service processes and documentation
- Escalation management and monitoring processes
- Deployment planning and coordination of the user service team
- Assessment of feasibility of internal customer requirements in terms of IT and resources

Technologies:

- Firewall
- Hardware
- ITIL

More:

Friedrichshafen is searching for you! A dynamic city with many opportunities - Friedrichshafen is the economic center of an attractive region directly on Lake Constance. We are a modern city administration that lives social diversity in everyday life and cultivates a corporate culture of mutual appreciation. Around 1,500 employees of our city administration ensure the quality of life for over 64,000 residents on a daily basis.

Support us as we are looking to fill the following new position (m/f/d) at the Department for Digitalization, Smart City, and Information Technology as soon as possible:

IT Helpdesk Team Leader

We, the Department of Information and Communication, serve as the internal IT service provider for the municipal authorities, city councils, and schools. We manage a professional and future-oriented IT and telecommunications infrastructure with over 200 servers and more than 2400 clients at 90 locations.

We reserve the right to adapt the scope of responsibilities.

We offer:
- A (crisis-)secure modern workplace with permanent full-time employment (41 or 39 hours per week)
- With the necessary personal qualifications, a permanent civil service remuneration up to currently salary group A 11 LBesGBW is possible. Alternatively, in an employment relationship with performance-related pay subject to personal and tariff requirements, including supplementary pension (ZVK), performance pay, annual special payment, and company savings scheme. Please state your salary expectations in the application documents.
- A varied and interesting area of responsibility and thorough onboarding
- Integration into a high-performing team and a friendly working atmosphere
- Flexible working hours, work-life balance through flexitime and the possibility to work from home by arrangement
- Opportunities for paid leave to enable personal time off, anniversary benefits, special leave at Christmas and New Year's, diverse training and development opportunities
- Travel cost subsidies for public transport and an interest-free loan for the purchase of a bicycle
- Health promotion offers, including financially supported company fitness membership
- Contribution to emergency childcare at a children's nursery

Find out more about our diverse career and development opportunities and offerings for employees at

We look forward to receiving your application! Please submit your application on the Friedrichshafen city's applicant portal at stellen.friedrichshafen.de.

For further information about the position, Mr. Siller, Head of Department for Information and Communication, can be reached at telephone number -1160, and for other inquiries, Ms. Weber, HR Specialist, is available at telephone number -1122.