Teamlead Technical Service & Support (Allergy Diagnostics)

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We have revolutionized allergy diagnostics and have been operating successfully in more than 70 countries for over 5 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step - for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research, and relieve our health system.

• Coordination and implementation of technical service operations
• Diagnosis and troubleshooting of software and hardware problems with MADx products, including customer support for setup and network configurations
• Coordination of and performing training courses for customers and/or technical service staff for MADx s diagnostic test systems (incl. test execution, device repairs, device maintenance; train the trainer concept')
• Coordination of MADx s support team
• Assisting customers with all support services (installations, applications, )
• Ensuring the correct documentation of customer enquiries and technical knowledge

• Completed scientific and/or technical education and/or relevant work experience in business related fields
• Experience in staff management and motivation
• Proven professional experience as a technical support engineer/field service technician for in-vitro diagnostics (IVD) devices, preferably with fully automated systems in immunology
• Practical experience with Windows and Linux operating systems
• Good understanding of computer systems and networks, basic knowledge of fluid mechanics and electronics
• Excellent problem-solving and communication skills; Fluency in English and German (oral and written)

• A permanent full-time position (part-time also possible), flexible working hours
• Annual pass for Vienna's public transport and Sodexo vouchers
• Collaboration with people who care about human and veterinary patients alike
• An environment where you feel empowered to ask questions, make requests and offer ideas
• An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect

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