Service Delivery Manager

Salary: £71,760
Join Our Team as a Service Delivery Manager!
Are you ready to take the lead in ensuring top-notch service delivery and maintenance in the housing sector? We're seeking a dynamic and dedicated Service Delivery Manager to oversee the daily operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation.
Key Responsibilities and Outcomes:
* Deliver high-quality maintenance services in line with business objectives and targets across all our work streams.
* Plan, execute, control, and monitor day-to-day operations to meet performance measures and business goals.
* Collaborate with a team of Contract Managers, Supervisors, and Trade Operatives to provide top-tier service.
* Manage operational staff, ensuring effective teamwork and productivity.
* Address customer complaints and issues professionally to enhance MTVH's reputation.
* Ensure compliance with health and safety regulations and external accreditation requirements.
* Promote a culture of continuous improvement, cost reduction, and value for money.
* Foster excellent customer service and collaborate with colleagues to provide integrated solutions.
* Make prompt and informed decisions to drive the company's competitiveness.
* Instill energy and dynamism into the team to contribute to the business's success.
* Support MTVH's corporate values and uphold professionalism and integrity.
Skills / Experience / Knowledge:
* Management or Senior Management background.
* Commercial track record in a compatible business environment.
* Understanding of the maintenance needs of large-scale Social Landlord organizations.
* Knowledge of Registered Provider Regulatory framework.
* Professional or trade qualification and/or extensive relevant experience.
* Conflict and change management skills.
* Strong analytical and financial acumen.
General Responsibilities:
Comply with safeguarding, safety, and compliance policies.
Promote corporate values of Care, Dare, Collaborate.
Actively engage in cross-team collaboration.
Maintain confidentiality and data protection compliance.
Uphold health and safety policies and equality and diversity commitments.
If you are a proactive and motivated professional with a proven track record in service delivery and management, we invite you to join our team and help us provide exceptional housing maintenance services while contributing to our organization's success.
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional ?Beliefs day? once a year to have an extra a day off
* Enhanced pension with matched contributions of up to 9%
* Life assurance cover 3 x your salary
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit ? interest free loan to help with rental deposits
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoring programme and apprenticeships
* We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment