Channel Account Manager

Position: Channel Account Manager, Full-time Permanent

Location: Holmes Chapel – Hybrid. Four days per week in office, Wednesdays remote.

Salary Range: Up to £35,000
Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we continue to expand our clientele and enhance our offerings, we're on the lookout for a dynamic individual to join our Sales Team in the role of Channel Account Manager. This is a fantastic opportunity for an experienced telecoms account manager to spearhead our channel partner development efforts.

What We're Seeking in You:

• Highly organised, proactive, and ambitious self-starter with a strong sense of responsibility

• Demonstrable work experience in account management roles within the telecoms industry, preferably in WLR, Hosted, and Broadband services (minimum 2 years)

• Proficiency in CRM software such as Salesforce, Zoho CRM, or HubSpot, as well as MS Office suite

• Track record of delivering customer-centric solutions to meet diverse client needs

• Ability to thrive under pressure and within tight deadlines

• Excellent written and verbal communication skills

• Proven multitasking ability with sharp attention to detail

• Strong negotiation and presentation skills

• Experience working in a dynamic sales environment

Your Responsibilities Will Include:

• Acting as the primary point of contact for all channel partners

• Cultivating and nurturing strong, long-lasting relationships with channel partners

• Providing comprehensive training to channel partners and their teams

• Facilitating the onboarding process for new channel partners

• Effectively communicating new product developments and initiatives to existing channel partners in collaboration with the marketing team

• Designing and implementing new commission structures for channel partners

• Ensuring accurate data entry and management in the company CRM system

• Handling administrative duties associated with the role

• Managing partner feedback and inquiries efficiently

• Offering suggestions for the enhancement of our channel partner program

• Upholding the company's values and ensuring all employees understand and embody these values in their work

• Professionally managing partner relationships to minimize churn in alignment with business forecasts

Benefits:

• Company-sponsored events

• Employee discount program

• Health and wellbeing initiatives

• On-site parking facilities

• Store discounts

• Work from home flexibility

Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey