Aftercare Coordinator

My client based in Huntingdon are currently recruiting for an Aftercare Coordinator to join their team on a full time permanent basis, offering working hours of Monday - Thursday 8am - 5pm and Fridays 8am - 4pm. Salary is up to £30,000.
They are looking for someone resilient, eager to grow and who prides themselves in providing a high level of customer service whilst managing a small team and working in a fast paced environment.
A knowledge of windows and doors or the construction industry would be an advantage but not essential. The successful candidate will need to be passionate, self-motivated and have a drive to deliver success in aftercare and warranty claims management.
The Role
§ Schedule planned warranty and aftercare works
§ Process and case manage new warranty and aftercare requests
§ Process and case manage escalations
§ Work with the relevant Service managers to utilize the engineers as productively as possible
§ Continuously achieve or exceed the departments and Team Members KPIs
§ Demonstrate and uphold, at all times, the customer first policy
§ Keep accurate records of client and customer engagement using our in house software

What will you bring?
§ Experience within an aftercare and warranty environment
§ Excellent customer service ethos, attention to detail and organisation skills
§ Excellent communication skills, both written and verbal
§ Ability to build effective professional relationships, both internally and externally
§ Strong IT skills, including Microsoft packages
§ A strong sense of urgency, the ability to follow-through and have attention to detail
§ Ability to multi-task and work well in a high-pressured environment
§ A good understanding of the consumer rights act
If you have the skills and experience listed above please send your CV to (url removed) or call me on (phone number removed)