Δημοσιεύτηκε σε: Εφαρμοσμένη Μηχανική σε Βερολίνο | Δημοσιεύτηκε: |
Εταιρεία: TÜV SÜD AG
Είδος εργασίας: Πλήρης απασχόλησης
- Senior Account Engineer- Chemical Industry Specialist
- 80% to 90% workload dedicated to Account Engineering. Includes a percentage (20 to 10%) of filed/Project/Consulting workload per year. Full-time (100%) AE dedication is also possible.
- This Position's requirement:
- Solid experience in Loss Prevention Engineering for Chemical Risks. AND
- Former experience in account engineering (Loss Prevention) for clients of the chemical and similar industries.
- Knowledge of PSM.
- Knowledge of Dust Explosion hazards.
- Located in Germany or nearby and dominion of English and German Languages.
- Willing to travel as required to meet internal/external clients.
- Other desirable skills (not limiting): Experience desirable (field and/or account management) in industries such as (either OR or AND): Metalworking/heavy industry, Pulp and paper, Power Generation, Mining, Food/Beverage and grains.
- Soft Skills:
- Excellent interpersonal and communication skills with internal/external clients.
- Client (internal and external) satisfaction driven.
- Primary Objectives
- The Account Engineer's objective is to ensure client expectations are being met and to identify and
- communicate all potential account growth opportunities to the Account Manager.
- Client satisfaction and retention.
- Timely delivery of full program with high quality.
- Assurance of an optimal balance between client satisfaction and account profitability.
- Adding value to client's loss prevention engineering program.
- Account Growth: Promoting expansion of program and additional service sales when opportunities are identified.
- To be a trusted advisor to the client.
- Responsibilities/Requirements
- Maintain client relationships at optimal level.
- Keep familiar with the account and add value.
- If required, assemble and lead an Account Team.
- Develop and Keep Up to Date Account Servicing Instructions and Field Engineering templates.
- Manage workloads.
- Quality Control and ensuring technical accuracy of products.
- Monitor Account Summary Reports (ASRs).
- Use GRC Connect Database.
- Support/handle Client Presentations as required.
- Prepare stewardship/market reports/presentations.
- Project and consulting support.
- Oversee preparation of documents needed to set up new and renewing business.
- Track time and expenses
- Delegate efficiently to support staff.
- Functional Requirements
- As Received review reports, Fire Data Spreadsheets, and other documents and provide feedback as appropriate.
- Address Advisory Impairments as they are reported and update the Impairment Database
- Respond to client inquiries.
- Weekly Review workloads, projects, report status and unassigned work
- Address outstanding Advisory Impairments and update the Impairment Database
- Monthly Dashboard report for each account to the Service Leader and Engineering Manager
- Quarterly Review database for integrity
- Account Activity Summary Report for each account to the Service Leader
- Review GRIDS to check for errors and time / expense deviations.
- Time & Expense Report for each account to the Service Leader
- Qualifications
- Excellent interpersonal communication skills
- Ability to writer clear and concise instructions
- Ability to instruct and delegate to support staff.
- Recognized technical expertise.
- Computer literate
- Education
- Four Year (or more) College Degree in Chemistry/Chemical engineering or equivalent experience
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