IT Manager, Enterprise & Wholesale Order Fulfillment

Job Description
We are currently looking for an IT Manager, Enterprise & Wholesale Order Fulfillment to join our growing team. In this role, you will oversee our enterprise and wholesale order end-to-end fulfillment process including provisioning of the network, activation of the products and services. Products include but not limited to Ethernet, SDWAN and TDM. You will be responsible for the design of our process workflows, network inventory modeling, designing the solutions for the assignment of the physical and logical circuits and activation of the circuits. You will also have an opportunity to lead a team of highly motivated engineers, review and evaluate their work, provide inputs and solutions to technical challenges. 
This position will report directly to the Director, Order Fulfillment.
As an IT Manager, Enterprise & Wholesale Order Fulfillment, your duties and responsibilities will include:
Lead the design and implementation of order fulfillment workflows and inventory systems
Strong understanding of the Service Now flow designer framework
Strong understanding in Layer 1, 2, 3 Inventory modeling process and provisioning
Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support
Hands-on involvement as needed in all areas of SDLC – development, debugging, verification and testing, production monitoring and performance analysis
Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations
Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
Translate business requirements to software specification and requirements
Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge