Technical Customer Advisor

Job Description
BENEFITS 
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.   
Position Purpose:  
The Technical Customer Advisor will perform a wide range of administrative and office support activities for the department and/or managers to facilitate the efficient operation of the organization.
Primary Duties/responsibilities: 
Function as the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.
Own the communication (both internal and external) for all aspects of customer service.
Upload daily timesheets to internal scheduling and tracking devices
Track asset and employee movements and locations
Receive and route vendor timesheets and invoices for equipment and services provided
Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with Technical & Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
Take customer requests for service and pick ups. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets. (this will help reduce ticket errors after the job).
Provide support for quoting new service code categories for customers. Work with the Contract Control Manager to update customer pricebooks.
After the detailed Job/Ticket has been created, coordinate the pickup requests with the scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
Work with Billing Coordinator on invoicing for customer jobs.
Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
Work Environment: 
General office setting